At Vexter, we are committed to delivering top-quality products and ensuring timely, accurate shipping with every order. We understand that, occasionally, something might not go as planned. That’s why we’ve designed our return and refund process to be simple and stress-free, making it easy for you to resolve any issues quickly and efficiently.

Order Modifications:

Please note that once your order has been shipped, you cannot modify or cancel it. However, you can modify the shipping address within 5-10 hours of your purchase. If you need to modify your order, please contact us as soon as possible.

Returns and Refunds:

We offer a 40-day return policy for our customers from the day they receive their item. Please note that shipping and handling fees are not refundable. If you wish to request a replacement or refund, please contact us at support@thevexter.com

Damaged or Incorrect Products:

In the unlikely event that you receive a damaged, incorrect, or defective product, we guarantee to issue you a free replacement or refund. Please contact us at support@thevexter.com with your order number, a description of the issue, and photographs of the item(s) and packaging.

Once your return is approved, we will provide you with instructions on how to proceed with your replacement or refund. Please note that we are not responsible for packages lost or damaged during transit once they are in the carrier's hands.

Hours of Operation:

Our customer service team is available to assist you Monday through Friday from 8:00am to 5:00pm EST. If you have any questions or concerns, please don't hesitate to contact us at support@thevexter.com